FAQ
Frequently Asked Questions

Our Frequently Asked Questions

We want to help you decide as quick as possible, so we’ve prepared a few frequently asked questions from our business guests.

Yes, our reception is open 24 hours for guests.

Your room is available for check-in from 3pm.

Yes, we can provide early check-in at an additional cost.

Check-out time is before 11am.

Yes, we do provide late check-out for an additional cost.

Yes, arrange this with reception,

Yes, you can upgrade your room for an additional cost. 

Yes, if you wish to make any of these enhancement please give 72 hours notice. 

The rooms are serviced between 9.00am to 3.00pm.

Yes, we have a luggage room.

Yes, we provide same laundry service. Laundry must be handed in by 8am midweek.

We serve breakfast, lunch and dinner including snacks at our Bar del Mundo. We also serve ontbijit. 

No, unfortunately we do not have any gym facilities. 

Yes, our food and drinks service is 24 hours.

Yes.

No, we don't offer currency exchange at the hotel but we can direct you to the nearest one.

Yes, you can book City Guide for groups.

Yes, we charge 10c per copy.

You can try to extend your stay at the hotel. 

We have 4 different types of rooms. Standard, executive, long stay studios and family rooms. We also offer interconnecting rooms. 

No – guide dogs only.

We offer complimentary Wi-Fi throughout hotel and public areas.

We offer high speed internet connection.

Yes.

Yes

Yes, we sell gift vouchers that can be used towards accommodation or our Bar del Mundo. 

All bedrooms and public areas are non- smoking.

Yes, there is free parking available outside the hotel and we offer undergound carparking at an additional cost.

Yes, you can rent a car at Interim car Oudenaarde.

Parking de Ham is located just outside the entrance.

We only offer toiletries in the studio rooms.

We offer soap and tea & coffee making facilities.

Our bathrooms have both.

Please ask a member of our team at reception for assistance.

Booking direct on our website is the best way to make a reservation and gets you the best rate guarantee.

Prices start from €107 room only.

No, room rates do not include breakfast unless you have booked a package including breakfast.

Yes

A credit / debit card is required to guarantee the reservation at the time of booking.

No, there are no fees.

We accept all major credit cards.

Yes, the information which you provide is not made available to any third parties, and is used by us only in line with the purpose for which you provided it.

If it is more than 9 rooms, please contact us directly.

Please email or call the hotel directly.

It is best to request this on departure.

Yes, you can make a booking on behalf of another person.

Yes, you have to above 18.

A credit card needs to be provided.

Please contact us for assistance.

Yes, but the best option is to book online on our website.

Online or contact us if you made the booking directly with us.

The hotel's cancellation policy depends on your bookings rate plan.

Please email or call the hotel directly.

You must cancel your reservation through their website.

If you do not show for your reservation the card provided will be charged for the first night.

Prepayments cannot be refunded, if agreed the deposit will be used for a future booking. 

Yes, if prebooked.

Yes, we have 6 family rooms available as well as interconnecting rooms. 

No, we don't offer any enhancements.

Yes, there are reduced rates for children under a certain age.

We don't offer babysitting services at hotel.

No, we do not offer a kid's menu.

No.

We do not have any children's facilities.

Yes, we have accessible rooms available.

 

Yes.

Yes.

Yes.

Yes.

Yes.

Yes.

Yes.

Yes. 

Yes, we have Bar del Mundo which serves lunch, dinner and snacks each day. 

Yes.

The bar is open 24 hours.

Space can be reserved on request.

We are open 24 hours.

No, but it is preferred.

Yes, if accompanied by an adult.

Breakfast is available Monday - Friday 6:30am to 10:00am Saturday – 6:30am-10:30am Sunday 6:30am - 11:00am.

No, we do not offer room service for breakfast.

Our restaurant offers an a la carte menu and snack options.

Yes, we have great food options for all diets.

Yes, you can. 

Yes.

Yes, we can cater for up to 35 people.

No.

No, we do not host weddings or ceremonies.

No, we do not have a gym on site.

The coordinates are 50.840594005336314, 3.604022259615392

The hotel is 0.3km from the city centre.

The train station is a 15 minute walk from the hotel.

Leopold Hotel Oudenaarde is 1.6km from the nearest swimming pool and 1.6km from the sports centre.

We are 0.3km from shopping areas.

There is plenty and see and do around the hotel. We are just 0.5km from the museum.

Yes, the hotel is in a very central and safe area.

No, we don't offer chauffeur services.

Yes, we have undergound parking at an additional cost.

Yes, if you are parking underground it needs to be booked.

Yes, there is free parking just outside the hotel.

We are very close to the town centre, City hall and Ronde Van Vlaanderen museum.

Yes, we have a view from the river Schelde.

We are 0.3km from Mouterij and also there multiple restaurants around the city centre close to our hotel.

The nearest airport is Brussels Airport.

The hotel is located 80km from Brussels Airport.

No.

E40 - N60.

The train to Oudenaarde (direct).

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